Client Policies & Procedures

At Kinetix Massage & Bodywork, our goal is to provide a welcoming, relaxing, and professional environment for every client. We appreciate your cooperation with the following policies.

Kinetix Massage & Bodywork is located at:

300 W. Broadway, Suite 60
Council Bluffs, Iowa 51503

IMPORTANT ENTRANCE INFORMATION

Our entrance is located on North 2nd Street (N. 2nd St.).

There is no entrance to Kinetix from inside the mall.

Please use the exterior entrance on North 2nd Street and allow sufficient time for parking and locating our suite before your appointment.

Appointments may be scheduled online through our Vagaro booking system.

A valid credit card is required to reserve an appointment. Your card will not be charged at the time of booking unless otherwise indicated.

You may choose your preferred payment method at checkout.

We understand that unexpected situations arise and appointments occasionally need to be changed.

We kindly request at least 24 hours' notice when canceling or rescheduling an appointment.

Cancellations made with less than 24 hours' notice may be subject to a fee equal to 50% of the scheduled service price.

Failure to attend an appointment without notifying us may result in a charge equal to 100% of the scheduled service price.

We understand that emergencies happen and will consider these circumstances individually at our discretion.

This policy applies to massage appointments and recovery services, including infrared sauna, cold plunge, and contrast therapy.

New clients are encouraged to arrive approximately 10–15 minutes before their scheduled appointment to complete any necessary paperwork and discuss their individual needs.

Returning clients should arrive a few minutes early to ensure their appointment begins on time.

We understand that delays occasionally happen.

If you arrive late, your session may need to be shortened to avoid delaying appointments scheduled afterward.

The original service price will still apply.

Your health and safety are important to us.

Please inform your therapist of any changes in your health, recent injuries, surgeries, medical conditions, or other concerns that may affect your session.

Certain massage and recovery services may require additional health screening.

If you are experiencing a contagious illness, fever, or symptoms that may place others at risk, please contact us to reschedule your appointment.

Infrared sauna, cold plunge, and contrast therapy services require appropriate health screening.

First-time cold plunge and contrast therapy clients must complete the designated introductory session before scheduling returning-client services.

Participation may be restricted when health conditions or other contraindications make a service inappropriate.

Payment is due at the time services are provided unless otherwise arranged.

Accepted payment methods are displayed during booking or at checkout.

Kinetix gift certificates are non-refundable.

Gift certificates may be redeemed toward eligible services according to their terms and conditions.

Kinetix Preferred Massage Membership benefits are available according to the terms of the membership purchased.

Membership benefits, billing, upgrades, and cancellation conditions are governed by the applicable membership agreement.

We are committed to maintaining a safe, respectful, and professional environment.

Appropriate conduct is expected from all clients and staff. Inappropriate or disrespectful behavior may result in the immediate termination of a session.

We welcome your questions and are happy to help clarify our policies.

Kinetix Massage & Bodywork L.L.C.

300 W. Broadway, Suite 60
Council Bluffs, IA 51503

Phone: (712) 242-7270
Email: tina@kinetixbodywork.com

Kinetix Massage & Bodywork L.L.C.

Effective Date: November 8, 2026

At Kinetix Massage & Bodywork L.L.C., we respect your privacy and are committed to protecting the personal information you share with us. We understand the importance of confidentiality and strive to provide a safe, professional, and trustworthy experience.

When you visit our website, schedule an appointment, purchase services, or communicate with us, we may collect information including:

• Name, phone number, and email address
• Appointment and service history
• Health information voluntarily provided through intake and consultation forms
• Billing and payment information
• Membership and gift certificate purchase information
• Communications and inquiries submitted through our website

Information collected may be used to:

• Schedule, confirm, and manage appointments
• Provide personalized massage and recovery services
• Maintain accurate client records
• Process payments, memberships, and gift certificates
• Communicate important appointment or business updates
• Send promotional information when you have agreed to receive it
• Improve our services and overall client experience

Personal information, health histories, and treatment records are treated as confidential and are accessed only when necessary for legitimate business or service-related purposes.

We do not sell your personal health information or client treatment records.

Information may be disclosed when required by law or when reasonably necessary to protect the safety and well-being of clients or others.

Kinetix Massage & Bodywork uses Vagaro for online scheduling, payment processing, memberships, and related business services.

Payment information is handled through the applicable payment processing systems.

A credit card may be required to reserve appointments. Cards are not charged at the time of booking unless otherwise indicated. Applicable cancellation and no-show fees may be charged according to our posted policies.

Our website is hosted through GoDaddy and may use cookies or similar technologies to support website functionality, understand visitor activity, and improve the browsing experience.

You may manage cookies through your browser settings.

We use third-party providers, including GoDaddy and Vagaro, to operate portions of our website and business.

These providers may process information according to their respective privacy policies.

We encourage visitors to review the privacy practices of these providers when using their services.

We take reasonable precautions to protect personal information against unauthorized access, misuse, disclosure, or loss.

While we strive to maintain appropriate safeguards, no electronic transmission or storage system can be guaranteed completely secure.

We retain client information as reasonably necessary to provide services, maintain business records, resolve disputes, and comply with applicable legal and professional requirements.

You may contact us to request updates or corrections to your personal information or to ask questions about information we maintain.

Requests to delete information will be reviewed in accordance with applicable laws and business recordkeeping requirements.

You may also opt out of promotional emails or messages by following the provided unsubscribe instructions or contacting us directly.

Our website is not intended to collect personal information directly from children under the age of 13 without appropriate parental or guardian consent.

Services provided to minors require appropriate parental or guardian involvement and consent.

Kinetix Massage & Bodywork reserves the right to update this Privacy Policy as business practices, technology, or legal requirements change.

Updates will be posted on our website with a revised effective date.

Kinetix Massage & Bodywork L.L.C.

300 W. Broadway, Suite 60
Council Bluffs, Iowa 51503

Phone: (712) 242-7270